Terms & Conditions

Welcome to Twak Healthcare Pvt. Ltd. By accessing or using our website (www.twakhealthcare.com), mobile site, or placing an order through any platform, you agree to abide by the following terms and conditions. These terms may be updated from time to time at our discretion. Please read them carefully before using our services.

1. Introduction

Twak Healthcare is a wellness brand rooted in Ayurveda and modern science. Our products are thoughtfully formulated for self-care, and every interaction with us reflects our commitment to authenticity, simplicity, and trust. By using our website, you agree to be bound by these Terms & Conditions, whether or not you have read them.

2. Product Information

We strive to present our products with accuracy, including descriptions, prices, ingredients, and benefits. However, slight variations in packaging, color, or texture may occur due to lighting, screen resolution, or natural ingredient differences. Product images are for illustrative purposes only.

While many of our products are Ayurvedic or naturally derived, not all are 100% herbal. We ensure every product is formulated with care, tested for safety, and suitable for general use. Please read labels carefully before use.

3. Pricing & Payments

All prices on our website are listed in INR and include applicable taxes unless stated otherwise. Prices may change due to market conditions or ingredient availability, but confirmed orders will not be affected.

We accept payments via secure gateways, including credit/debit cards, UPI, and net banking. All payment information is encrypted using industry-standard protocols.

4. Shipping & Delivery

We ship across India through trusted logistics partners. Delivery timelines vary by location and are shared during checkout and via confirmation emails.

While we strive to deliver on time, unforeseen delays may occur due to weather, logistics issues, or high demand. We will notify you promptly in such cases.

5. Returns, Replacements & Refunds

Due to the hygienic nature of personal care products, we do not accept returns once a product is opened or used. However, if you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at info@twakhealthcare.com or via WhatsApp.

Once validated, we will arrange a replacement or refund as applicable. Please ensure the product is unused and in its original packaging for return pickup.

6. Use of Website

You are granted a limited, revocable, non-transferable license to access and use our website for personal, non-commercial purposes. You agree not to misuse, duplicate, modify, or reverse-engineer any part of the website or its content.

7. Intellectual Property

All content on this website text, visuals, logos, product names, packaging, and software belongs to Twak Healthcare Pvt. Ltd. Unauthorized use, reproduction, or distribution is strictly prohibited and may lead to legal action.

8. Privacy

We value your privacy and handle your data with utmost care. Please refer to our Privacy Policy to understand how your information is collected, used, and protected.

9. Feedback & Reviews

We welcome your suggestions and feedback. By submitting reviews, testimonials, or ideas, you grant Twak Healthcare the right to use them for marketing or product improvement without compensation. We reserve the right to moderate or remove inappropriate content.

10. Disclaimer

Our products are formulated using traditional Ayurvedic wisdom and modern techniques. However, individual results may vary. Products are not intended to diagnose, treat, cure, or prevent any disease. For serious skin concerns or medical conditions, consult a healthcare professional.

All services and products are provided on an “as-is” and “as-available” basis, without warranties of any kind.

11. Termination of Use

Twak Healthcare may suspend or terminate your access to the website or cancel your order if any misuse, fraud, or breach of terms is suspected.

12. Governing Law

These terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat.

7. Contact Us

For any queries, concerns, or feedback, please reach out:

📧 Email: info@twakhealthcare.com

📞 Phone/WhatsApp: +917574860383

🌐 Website: www.twakhealthcare.com

Our team is here to support you with care and responsibility.

Thank you for choosing Twak Healthcare—where care is quiet, quality is deep, and beauty begins within.